Communications Expert
“Assisting you and your team to strengthen customer communications ensuring you achieve the intended outcome. “
Jonine’s training programs have produced significant results across a broad spectrum of industries.
Having tested her communication strategies and scripts on more than 100,000 telephone customer engagements, Jonine understands how a single misplaced word can disrupt the flow and ease of a customer interaction and how conversation intelligence can significantly impact the outcome of a conversation.
She supports front-line, customer service, call centre and sales teams with individually tailored training, coaching, and mentoring programs.