Kintsugi, the 500-year-old Japanese art of repairing broken pottery with gold, preserving, and celebrating the beauty of scars creating a stronger, more beautiful piece and progressive business leaders are applying this concept in the workplace.
Read MoreDo you have enquiries that fail to convert to engagements, loyal customers unhappy with something or someone? Did you know for each dissatisfied customer there are 26 other unhappy customers who have remained silent – Lee Resources.
Dissatisfied customers are just one hidden cost of employee turnover. Employee retention is essential to a business’s bottom line and the cost of poor retention rates is typically grossly underestimated. Often a business considers its payroll-to-revenue percentage to be the cost of staffing their business, but here are some of the ‘actual’ costs.
Read MoreThe start of a new year means a fresh start and new goals for the year ahead.
My goals are drawn up as a mud map subscribing to 3 practices: SMARTER, the 7Cs, and the 7 Pillars of Well-being. SMARTER is the acronym for making your goals specific, measurable, achievable, relevant, time-bound, evaluative, and rewarding; the 7Cs are claiming my goal, collaborate along the way, be consistent in my actions, maintain a clear focus, be courageous, get myself a cheerleader and celebrate when I reach a goal and the 7 Pillars of Well-being are my occupational satisfaction, physical and mental wellness, social objectives, intellectual growth, spiritual purpose, and emotional intelligence.
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